You can request permanent deletion of your NEPSE Demo Trading account and all personal data associated with it at any time. This page explains how to make the request, what is deleted, and how long it takes.
1. How to Request Deletion
Send an email to support@nepsedemotrading.com from the email address registered to your account, with the subject "Account Deletion Request". Please include your username and registered email so we can verify your identity.
We verify that the request comes from the account owner before deleting any data. If we cannot verify your identity, we may ask for additional confirmation.
2. What Gets Deleted
When your account is deleted, we permanently remove:
- Your account profile (email address and username)
- Your password (already stored only as a secure hash)
- Your virtual trading activity, orders, and portfolio holdings
- Your price alerts and notification preferences
- Your active sessions and login tokens
3. What May Be Retained
We may retain a limited amount of information where required to comply with legal obligations, resolve disputes, or prevent fraud and abuse. Any retained data is kept only for as long as necessary and is not used for any other purpose.
4. Timeline
We process deletion requests within 30 days of verifying your identity. Once your account is deleted, the action is permanent and cannot be undone — your trading history, portfolio, and leaderboard standing will be lost.
5. Need Help?
For any questions about account deletion or your data, contact us at:
See our Privacy Policy for full details on how we handle your data.